Contact Me & FAQs
Hello, Chris here with some helpful info about my online shop:
Do you ship worldwide?
Yes! However, EU orders are fulfilled and shipped by a third party to comply with GPSR rules - this means some products are not available in that region. For the rest of planet Earth, I personally package and ship all orders!
What about customs fees and tariff rules?
I post all my orders with Royal Mail's "Postal Delivery Duties Paid" service. This means I take care of customs/tax fees on my end and you should hopefully pay no extra on arrival.
Do orders have tracking?
Royal Mail standard does not include tracking. If you require tracking, please choose a tracked service on checkout. All EU orders have tracking.
When will my order arrive?
|
Fulfilment |
Shipping |
Christmas Deadline* |
|
| UK | 1-5 working days | 1-3 working days | Dec 15th |
| Europe | 1-5 working days | 3-7 working days | Dec 4th |
| USA & Canada |
1-5 working days | 6-10 working days | Dec 4th |
| Rest of World | 1-5 working days | 6-10 working days | Dec 1st |
* Please note, there may be delays during busy seasons.
Is your store eco-friendly?
I try to source my products as locally as possible. I do my best to ship orders with minimal plastic packaging. My store utilises Shopify Planet which is an app that allows me to offset carbon dioxide emissions produced when shipping orders.
Do you have a returns/refund policy?
If your order is damaged, incorrect or missing then please contact me below or email chris@safelyendangered.com so I can sort it out for you. If your refund is approved, you’ll be automatically refunded on your original payment method.
Contact me:
If you'd like to get in touch, simply fill out the form below. I respond to all emails except for unsolicited marketing spam, so don't even think about it!